Refund and Returns Policy

Last updated: August 2026

KennysDIY.com operates exclusively as an instant digital download marketplace (PDF documents). Because digital files are accessible immediately upon checkout completion and cannot be physically returned or recalled, all transactions are generally considered final.

However, our absolute goal is fairness and mutual trust. If a file does not perform as expected, or if you encounter structural access blockages, please communicate with our support desk, and we will work tirelessly to resolve the technical hurdle or issue a fair remedy.

1. Scenarios Eligible for Technical Remedy

We will review issues case-by-case and provide clear access assistance, updated replacement files, platform site credits, or complete transaction refunds if:

• The delivered file is corrupted, unreadable, incomplete, or fails to open with standard PDF viewing software.
• The server-generated access link remains broken and our team cannot deliver alternative access parameters within a reasonable window.
• A technical gateway error causes duplicate payment authorization processing on a single purchase.
• The contents of the downloaded file are proven to be fundamentally and materially different from the structural summary text published on the product entry page.

2. Commitment to Customer Satisfaction

We want you to navigate our marketplace with total confidence. If you are deeply unsatisfied with the structure or clarity of your purchased plan guide, please contact us, and we will evaluate your situation to find a fair solution.

3. Conditions Where Remedies Are Generally Denied

To prevent database exploitation, direct refunds are not issued for:

• General change-of-mind assertions after files have been successfully accessed.
• Discovering that you no longer require the blueprint instructions or purchasing the document in error.
• Failing to read the product description or missing the clear indicators that the catalog items are digital PDF documents.
• Local device software incompatibility issues where the underlying document file itself is proven to be completely functional.

4. Filing Windows & Timeframes

All assistance requests or refund filings must be submitted to our admin team within 7 days of original transactional authorization. Please include your order number and a brief note describing the technical file error.

5. Independent Creator Products

Items across our catalog are developed by various independent creators. While our team coordinates with creators where relevant to address technical accuracy claims, all final transactional support, remedy provisions, and refund rulings are decided uniformly by the central KennysDIY administration in accordance with this agreement and New Zealand consumer protections.

6. Payment Disputes & Chargebacks

If you experience an issue, please contact our support desk first. We guarantee a human response and a fair solution. Bypassing our support via premature or fraudulent bank chargebacks may result in immediate account access restrictions and will be formally contested with payment processors using your verified system download logs.