Privacy Policy

Last updated: 15 August 2026

This Privacy Policy explains how KennysDIY.com (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when you use our Site.

1. Information we collect

Account information: name, email, username, password (stored securely).
Order information: purchases, download access logs, order history.
Payment information: processed by third-party payment providers; we do not store full card details.
Newsletter subscriptions: email address when you sign up to receive occasional updates about new DIY plans and guides, new creators, and other KennysDIY news.
Technical data: IP address, device/browser info, cookies, and site usage analytics.
Seller information (if applicable): identity and payout details required to operate a seller account and process payouts.
Review Requests: After completing a purchase, we may send a follow-up email inviting you to review your order or purchased digital product. These emails are sent solely for feedback and quality purposes and are directly related to your transaction.

2. How we use information

To provide accounts, purchases, downloads, and customer support
To process payments and prevent fraud
To manage seller applications, approvals, and payouts
To send the newsletter and related updates that you have requested
To improve the Site and user experience
To comply with legal obligations and resolve disputes

3. Cookies and analytics

We use cookies and similar technologies to operate the Site and understand usage. You can control cookies through your browser settings. Some features may not work without cookies.

4. Sharing and disclosure

We may share information with:

Payment providers (e.g., PayPal) to process transactions
Service providers that help operate the Site (hosting, email delivery, security, analytics)
Legal/regulatory bodies if required by law

For newsletter delivery and related email communications, we use Brevo (formerly Sendinblue), a French email service provider. Brevo processes your email address and related subscription data on our behalf as a data processor. Brevo’s servers are located in the European Union. You can view Brevo’s privacy policy at https://www.brevo.com/legal/privacypolicy/.

We do not sell personal information.

5. International users

We operate from New Zealand. If you access the Site from outside New Zealand (including the USA), you understand that your information may be processed in New Zealand or other countries where our service providers operate, including the European Union (in the case of Brevo).

6. Data retention

We retain personal information for as long as necessary to provide services, meet legal and accounting requirements, prevent fraud, and resolve disputes. Newsletter email addresses are retained until you unsubscribe or request deletion.

7. Security

We use reasonable safeguards to protect information, but no online system is 100% secure. You are responsible for keeping your account credentials safe.

8. Your rights

Depending on your location, you may have rights to access, correct, or delete personal information, or to withdraw consent for the newsletter at any time. Contact us here.

9. Changes

We may update this policy from time to time. The “Last updated” date will change.

10. Contact Us

If you have questions about this Privacy Policy, please contact us here.